Returns & Refunds Policy

At Ruvaio.com, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund in accordance with the conditions outlined in this policy.

To request a return, please contact us at info@ruvaio.com with your order number, details of the issue, and clear photographs or other relevant information when applicable.

Products must generally be returned in their original condition and packaging, unless the product arrived damaged or defective. Certain products may not be eligible for return due to their nature, hygiene requirements, customization, digital delivery, or other applicable restrictions.

Once your return request is received, our team will review the information and notify you whether the request has been approved. If approved, we will provide the applicable return instructions.

Approved refunds will generally be processed to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges, return shipping costs, and other applicable fees may be non-refundable unless otherwise required by applicable law or stated on the product or order page.

We reserve the right to reject returns that do not meet the applicable eligibility requirements.

For any questions regarding returns or refunds, please contact info@ruvaio.com.